Q. My MLS password doesn't work on the site.
A. That's because it's a new site. If you've never logged onto it before, simply use your MLS number for your log-on ID, and use your last name for your password. The password is case sensitive, so if your last name is O'Brien, then your password will be "O'Brien" with a capital O, apostrophe, capital B and then the rest in lowercase. Once in, you must give yourself a new password; write it down where you can look it up for future use with WCBR/WPMLS payments and registrations of all kinds. If you have forgotten your password, you can click on the "Forgot Your Password?" link, and as long as you have a valid e-mail address on file, you will be sent an e-mail with your password. If you still have a problem, call us at 914.681.0833 and ask for a member services representative.

Q. I've paid for my Smart Card but where do I order lockboxes and card readers, and sign up for training?
A. Same place as where you took care of your Smart Card. Scroll down a little and you'll see a Registration bar for the classes, and an ONLINE Store bar for lockboxes and card readers. Note: Only owner/managers may purchase lockboxes.

Q. Can owners/managers charge the order to their Participant account rather than pay by credit card?
A. Yes. Click the "Charge to my account" button on the payment screen.

Q. The payment screen asks for my shipping address. The lockboxes are shipped to us?
A. No. Ignore the shipping address. The lockboxes are to be picked up by you at one of the training sessions we've scheduled or at the WPMLS offices. For either option, please call the WPMLS offices at 914-681-0833 ahead of time so that we know to have your lockboxes ready for you. Please note that we will NOT be shipping any lockboxes. You must pick them up.

Q. I've paid for my Smart Card and/or Card Reader, now how do I get them?
A. You have 3 options:

• Pick it up at class. Bring your completed User Agreement and receipt, if you have it.
• Pick it up at the WPMLS office located at 60 South Broadway in White Plains. Bring your completed User Agreement and receipt, if you have it.
• Can't make it to class or the office? Send us your completed User Agreement - make sure you've clearly printed your company name, and your name, sign where it says "Signature of Salesperson / Agent". Include a business card. We'll mail your Smart Card (and any Card Reader you may have ordered) to you.

Q. How do I check to see if I am registered for a class or CANCEL out of a class?
A. Go to the main menu of the new site and scroll to the bottom to Communication Services/Your Education History/Classes you are Registered for. There you can see what classes you are registered for and if you wish to cancel - then click on the link to the right for "Registration Cancellation".

Q. I forgot to print out my receipt, how do I get a copy?
A. Check your email, as it was sent there. You can verify your email and/or update it by clicking on View/Change your Personal Information at the top of the main menu and update your email with us by changing it then click on the Submit button to save the information.